Overview
Our refund and returns policy lasts 14 days. If 14 days have passed since you have received your purchase, we can’t offer you a refund or an exchange. Unfortunately our courses and e-Books, being digital products, cannot be returned or refunded. We will respond to any unhappiness about our courses on a case to case basis.
Exchanges
Our physical products which may qualify for exchanges and refunds are our books. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We take the utmost care to package and ship your physical book to you. Should there be damage incurred during transport and delivery to you, do contact us without delay.
What to do if your book arrives in a damaged condition:
- Document the damage: Take clear photos or videos of the damaged book and the packaging.
- Contact us: Inform us immediately, providing your photos as evidence, and request a replacement.
- Returning the book: We will be in touch with you via email to respond and let you know if you should return the book to us and how to do this.
Refunds
You may be asked to return your book to us. Once your return is received and evaluated, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange or refund. If you are approved, we will replace the book and send you a new copy of the book. If you decide that you would prefer a PDF copy of the book, we will refund you the difference in price between the physical book and the e-Book, via your original payment method.
Shipping returns
You will be responsible for paying for your own shipping costs for returning your item. You can use PostNet to Postnet. To return your product, you should send it to PostNet Gansbaai.
Late or missing refunds
If you haven’t received a refund within 7 working days, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at admin@gestaltplaytherapy.co.za.
Need help?
Contact us at admin@gestaltplaytherapy.co.za for any questions related to refunds and returns.